Refund policy

Except where required by applicable law, all sales are final. We do not accept returns, exchanges, or provide refunds for change of mind, incorrect sizing selections, unwanted items, or personal preference.

Defective, Damaged, or Incorrect Products

If your order arrives defective, damaged, or you receive an incorrect product, please contact us as soon as possible with your order number and clear photos or other reasonable evidence of the issue.

Once the issue has been reviewed and confirmed, we will provide an appropriate resolution, which may include a replacement or refund. Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

Order Cancellations

Cancellation requests must be submitted within 1 hour of placing your order. After this period, we cannot guarantee cancellation because your order may already have entered processing or fulfillment. This does not affect cancellation or withdrawal rights that apply under applicable law, including the rights described below for European Union consumers.

European Union Customers

If you are a consumer in the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable exceptions.

To exercise this right, you must notify SKI SUPPLY within the applicable withdrawal period. After notifying us, the goods must be returned within the period required by applicable law.

Unless otherwise required by law, the customer is responsible for the direct cost of returning the goods. Contact us before sending a return so that we can provide the applicable return instructions and return address.

Eligible EU withdrawals will be refunded as required by applicable law, including standard outbound delivery costs where legally required. We may withhold reimbursement until the returned goods are received or you provide evidence that they have been sent back, where permitted by law.

The EU withdrawal right is separate from your legal rights concerning defective or non-conforming products.

Shipping Delays

Estimated delivery dates and shipping timeframes are estimates only and are not guaranteed. Shipping and delivery times may be affected by circumstances outside of our control, including carrier delays, customs processing, customs inspections, weather conditions, holidays, high shipping volumes, supplier processing times, logistical disruptions, and other unforeseen circumstances.

We do not provide refunds, returns, cancellations, credits, or compensation solely because an order arrives later than the estimated delivery date or takes longer than expected to arrive.

A shipping delay does not make an order eligible for cancellation or refund after the applicable cancellation period has expired, except where required by applicable law.

Customers are responsible for providing complete and accurate shipping information at checkout. SKI SUPPLY is not responsible for delays resulting from incorrect or incomplete shipping information provided by the customer.

This section does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Separate Shipments

Orders containing multiple products may be fulfilled and shipped separately. Products from the same order may arrive in different packages and on different dates. Receiving only part of an order does not mean that the remaining products are missing or lost.

Separate shipments and differences in delivery dates between packages are not grounds for a refund, cancellation, credit, or compensation, except where required by applicable law.

Lost or Undelivered Orders

An order that is delayed in transit is not considered lost solely because it has exceeded the estimated delivery timeframe. If tracking indicates that an order is still in transit, customers should allow additional time for delivery.

If an order is confirmed as lost by the shipping carrier, or if the order is otherwise considered lost under applicable law, please contact SKI SUPPLY. We will review the circumstances and provide an appropriate resolution where required, which may include a replacement or refund.

SKI SUPPLY is not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer, except where required by applicable law.

Refund Processing

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and post the refund.